Do the Sniff Test
The facility should be odor-free. Although there may be an occasional temporary situation, this should be tended to quickly. Odors throughout a facility may indicate a problem. Don't hesitate to ask about the odor and expect to get an answer, not an excuse.

Observe the Staff
Happy staff means happy residents. The staff attitude has much to do with quality care. Unhappy staff indicates a problem. Employees who greet you with warmth and friendliness during your visit, enjoy what they do. Observe staff with other residents. Do they make eye contact and "listen" to their needs carefully? You should expect to be introduced to members of the management team and the staff during your visit.

Dining Services
Try to schedule your visit during meal times. Look around the dining room and observe a meal. Does the staff interact with the residents? Do the service staff look clean, neat and professional? What about the table settings? Do the tables look like home with china, glassware and tablecloths? Does the meal look appetizing? Is this a place that you would be happy eating at daily?

Social Activities
Observe group activities during your visit. Ask for a social activity calendar of events. Ask if your favorite hobbies are included on the weekly schedule. Do the activities match your interests? Look around at the number of people who attend the activities and watch to see if they're enjoying themselves. Check to see if there are outside trips and outings. If religious services are important to you, ask if they are included and if not, ask how you may attend.

Fresh Air is Important
Check out the surroundings. Is there an outdoor courtyard or porch where you may relax in the nice weather? Is the setting safe and secure? Are there activities scheduled where residents may enjoy the nice weather?

Safety and Security
Are the bathrooms and tubs easily accessible? Do they have grab bars that help prevent falls? Is there a call system where you can reach someone easily in the event of an emergency? Are there enough elevators for service deliveries and the residents who live there? Is there enough staff available to handle the residents needs? If you can't manage your own medications, is there someone available who can help? Are the doors locked throughout the building after daylight hours?

Ask About the Cost
You'll need to know if you can afford to live there. Ask about all costs related to living arrangements and any extra costs that you may incur. What happens when your private funds run out? Will you be asked to leave? If so, will the staff help with finding you an alternative living situation? What type of notice is required if you choose or have to leave?

Trust your senses and your instincts
After you've had a chance to share some information, be sure to ask for a tour. Inspect carefully as you walk around - even the corners. Look at all the options that will be available to you should you choose this facility. Get a "feel" for whether you will be comfortable living here. Your first impressions are usually the best. If you are impressed, return for another visit. Bring along a close friend or relative and have them do a similar assessment. You can then compare the two opinions - so you'll be confident with your final decision.

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